Contact: 📱+919831644919
Mail: ✉︎ promobilerepairs763@gmail.com
𖠿 25/B Chandni Chowk Street, Kolkata 700072, (Chandni Arcade Market) 2nd Floor Shop no. 221
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Privacy Policy

Privacy Policy – Pro Mobile

Last Updated: August 12, 2025

1. Introduction

Pro Mobile  (“we,” “us,” or “our”) respects your privacy. This policy outlines how we collect, use, and protect your personal information through our website (https://promobilerepairs.in) and at our physical location:
25/B Chandni Chowk Street, Kolkata-700072 (Chandni Arcade Market), 2nd Floor, Shop No. 221.
By using our services, you consent to this policy.

2. Information We Collect

We may collect:

  • Contact Details: Name, phone number, email, address.

  • Device Information: Brand, model, IMEI, issue description, repair history.

  • Payment Data: Transaction amounts (not card/UPI details; processed via third-party gateways).

  • Website Usage: IP address, browser type, pages visited (via cookies).

  • Repair Notes: Technical diagnostics, parts replaced, warranty status.

3. How We Use Your Information

  • To process repairs, replacements, and software support.

  • To communicate about service updates, estimates, and collection.

  • To improve our services and website experience.

  • To comply with legal obligations (e.g., tax records).

  • To send promotional offers (only with explicit consent).

4. Data Protection Measures

We implement:

  • Physical Security: Secure storage for devices and documents.

  • Digital Security: Encrypted backups, password-protected systems.

  • Staff Training: Confidentiality obligations for all technicians.

  • Third-Party Partners: Only trusted vendors with similar privacy standards.

5. Data Retention

We retain:

  • Records & contact details: 2 years (for warranty/service continuity).

  • Financial transactions: 7 years (as per Indian tax laws).

  • Website analytics: 12 months.
    Data is securely deleted afterward.

6. Your Rights

You may:

  • Access, correct, or delete your personal data.

  • Opt out of marketing communications.

  • Withdraw consent (contact: info@promobilerepairs.in).

  • Request data portability (if applicable under DPDPA 2023).

7. Third-Party Sharing

We do not sell your data. Limited sharing occurs with:

  • Payment gateways (Razorpay/UPI providers).

  • Courier partners (for device return; only contact/address).

  • OEM part suppliers (device model only, no personal details).

8. Device Data Disclaimer

  • Backup Required: We are not liable for data loss during repairs.

  • Privacy Assurance: Technicians avoid accessing personal content (photos/messages) unless essential for software repair (with consent).

  • Post-Repair: Devices are factory-reset unless instructed otherwise.

9. Cookies & Tracking

Our website uses cookies to:

  • Analyze traffic via Google Analytics (anonymized data).

  • Remember user preferences (e.g., language).
    Disable cookies via browser settings if preferred.

10. Policy Updates

Changes will be posted on this page. Continued use of our services implies acceptance.

11. Grievance Officer

Contact our Data Protection Officer for privacy concerns:

  • Name: Pro Mobile

  • Address: Shop 221, Chandni Arcade Market, 2nd Floor, 25/B Chandni Chowk St, Kolkata-700072

  • Email: info@promobilerepairs.in

  • Phone: 09831644919